Frequently Asked Questions regarding the Mississippi Collector Trauma Registry


Q. How do I transmit data to the State database?

A. Start your VPN connection. Then open up the Collector application. On the main menu: select File/Transfer and click Send. When the transmission finished message displays “encrypted file sent successfully.” Select OK and then cancel to return to main menu.


Q. What should I do when my system locks up?

A. Reboot your machine. If this does not fix the problem, call Technical Support at 1-800-344-3668.


Q. Error message “There is already an active login.”

A. Go to Start\Programs and select “Reset Collector.” If you can’t find this file to run, call 1-800-344-3668.


Q. What fields are required to calculate a TRISS score?

A. Collector uses ISS, Age, Injury Type, GCS (arrival in ED) and RTS (arrival in ED). All fields must be populated to calculate TRISS.


Q. Error message “DLL is out of date.”

A. Navigate to Collector Server folder, open netdisk or netinst folder. Run CNS-updt and follow on-screen prompts.


Q. How can I learn how to run reports in Collector?

A. Please reference the DI Report Writer User’s Guide. You may call technical support for assistance in creating a report. In addition, DI hosts web-based training sessions periodically. Visit www.dicorp.com or call 1-800-344-3668 ext. 227 for more session details. Information regarding any State sponsored training sessions will be disseminated to all hospitals and regions in a timely manner.


For more information about the Trauma Registry, you may contact, Carrie McFarland at the Trauma Registry Help Desk at 1-800-957-5262 or 1-601-576-7445.